On Wednesdays after 12.00 noon your calls will go through to Danby Surgery.
The surgery has suitable access for disabled people.
We can usually fit you in for an appointment with a clinician on the day you choose. If the surgery is full you may be asked to come on the following day, unless the problem is urgent and then you will be seen by a clinician that day.
You may choose to see which ever doctor you wish but this may mean we are unable to offer you an appointment on the day of your choosing. You will be offered the first available appointment for the clinician of your choice. During some periods, such as holidays, there may be only one doctor on duty.
Patients contacting the practice by phone or in person with a minor injury will be redirected to the closest minor injury unit (Whitby Urgent Treatment Centre).
If you feel you have a condition which could be infectious please mention this to the receptionist when booking your appointment. Arrangements can then be made for you to use a side entrance and wait to be seen in separate room.
If you are unable to keep your appointment, please let the surgery know.
Please consider registering for Patient Access – this service allows you to book your own appointments securely online. To register please speak to reception staff.
Appointments are available to be pre-booked for Tuesday morning 7.00–8.00 at Whitby Group Practice and on Saturday mornings 8.30–12.00 at Sleights Surgery. You must book these appointments via Egton surgery in the normal opening hours.
If you feel you may not need to see the doctor but would like to discuss a problem over the phone, please mention this to the receptionist. They will arrange for the doctor, or the nurse if you prefer, to call you back after surgery.
Online consultations are available. Click here to use this service.
Out of hours
If you need help outside our business hours, the answer phone message will give you the details you will need to contact an out of hours doctor.
Our receptionists answer the telephone during business hours Monday to Friday; at all other times there is a recorded message which will ask you to contact another number – please have a pen and paper handy.
Call NHS 111 for medical problems that will not wait until the surgery is open.
Dial 999 in any life-threatening medical emergency.